a good customer directed me to this thread and i would like to address the issue.
Below is the official Better Business Bureau complaint that was filed..
Better Business Bureau
Reference Information
Company ID: 100014073
Complaint ID: 98622267
Open Date: 7/7/2011
Close Date: 10/11/2011
Complaint Details
COMPLAINT DEPARTMENT
P.O. BOX 970
COLTON, CA 92324
PHONE: (909) 835-6064 FAX: (909) 825-6246
Customer Information
Edwin Perez
5842 South 109th Street
Hales Corners, WI 53130
Company Information
Rotary Shack
9344 Oso Avenue, Unit J
Chatsworth, CA 91311
Phone: (81
576-9191
Fax: (81
576-9125
Complaint Description - Posted: 7/7/2011
Consumer alleges, On June 14, 2011 I ordered an intake manifold for my car and I was told by the company to purchase a money gram to send payment. I paid $736.00 and I have not received the part. Calls made to the representative to ask about my order have gone unanswered. Please contact me regarding the status of my order. I want the part I ordered or please send me a full refund.
Customers' Desire Settlement - Posted: 7/7/2011
Please contact me regarding the status of my order. I want the part I ordered or please send me a full refund.
Company's Response - Posted: 9/19/2011
Wow!! Really. There is a lot missing here!. This customer bought a custom complete intake kit. E mailed the customer pictures of the finished product. Customer then advised me not to ship the parts. He ordered a custom race all aluminum radiator and he wanted everything to ship at one time. He sent the money for the radiator several weeks later, then the radiator was built. When it was completed, his order shipped. I didn't hear back for several weeks maybe longer. When the customer contacted me, he explained he was in jail and he didn't know where the parts were. When rotaryshack ships parts you need to sign for them, if the person does not sign for them the get returned to the sender.
Consumer's Rebuttal - Posted On: 10/6/2011
Consumer states since the parts already paid for when does he get his parts? He has tried to contact the company but they refuse to speak with because he involved the BBB. His girlfriend lived at the address while he was in jail but she never received the parts. Prior to him going to jail he requested a tracking number but the company denied his request. If the company cannot send the parts he is requesting a full refund.
Company's Final Response - Posted: 10/7/2011
I provided a tracking # via text message per customers request. parts were not signed for and returned to shipper stamped" treat as abandoned, return to sender". As I stated once already, the entire order can be re shipped once shipping is paid. this is a large package so shipping was not cheap the first time(seller covered shipping) so it is fair that I request shipping the second go around. please send $80.00 and your order will ship priority with tracking info. this is a custom made order for this customer so there are no refunds!!!! please read the disclaimer on the website. thank you
Additional Information
Primary Complaint Type:
Date Problem First Occurred: 7/5/2011
Date Purchased: 6/14/2011
Product or Service: General Auto Repair Services
Model Name or Number:
Invoice Number:
Amount Paid: $736.00
Status: Closed
Response Term:
Linear Mode
